Help centre
Frequently asked questions.
General help with products, delivery, payments, orders, returns, and support. For product-specific guidance, visit the relevant product page.
What products does Carvora offer?
Carvora offers practical products selected for everyday use in the UAE. Each product page includes its available options, specifications, usage guidance and product-specific questions.
Where do you deliver?
We deliver across the UAE. Enter your delivery details at checkout to see the options available for your address.
When will my order arrive?
The available delivery estimate is shown during checkout. Timing may vary by destination, order time and product availability.
How much does delivery cost?
Any applicable delivery charge or free-shipping offer is shown at checkout before you complete payment.
Which payment methods can I use?
The currently supported payment methods are displayed securely at checkout.
How can I track my order?
When tracking becomes available, we’ll send the details using the contact information provided with your order.
Can I change or cancel an order?
Contact us as soon as possible with your order number. We’ll confirm whether the order can still be changed or cancelled based on its fulfilment status.
Can I return an item?
You can request a return within 30 days, subject to our refund policy and the item meeting the return conditions. Review the policy for eligibility, exclusions and instructions.
What should I do if my order arrives damaged or incorrect?
Contact us promptly with your order number, a description of the issue and clear photos where relevant. Our support team will review the order and explain the available next steps.
How can I contact Carvora?
Use the form on our Contact page or email support@carvora.net. Include your order number when asking about an existing purchase.